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Returns and refunds
Shop for your gifts with peace of mind: any item purchased from November 2, 2026 can be exchanged until January 14, 2027.
Please note that no exchanges or returns will be processed:
November 27 to 30, 2026 (Black Friday)
December 26 and 27, 2026
All other conditions of our regular exchange policy apply.
No, Dekhockeytown.ca does not currently offer exchanges. If you need a different size, you are responsible for returning your original item and placing a new order.
We accept returns within 30 days of the purchase date.
No. Presale purchases are non-refundable. Delivery dates are approximate and not guaranteed — factors beyond our control can cause delays.
No. Gift cards are non-refundable.
We accept returns on defective products (manufacturing defects only) within 10 days of the delivery date.
Items must be returned in their original condition, in their original packaging, and with all original tags attached. We will refuse returns that don't meet these conditions.
No. For hygiene reasons, no exchange will be accepted on jocks.
No. Shipping costs paid by the customer at the time of order are non-refundable.
If the error was made by Dek Hockey Town (e.g., the wrong item was shipped), we will accept the return within 10 days of the delivery date.
Please contact us right away at info@dekhockeytown.ca and our team will help resolve it.
Return Fees
- All shipping fees generated by returns are the customer’s responsibility and will therefore be deducted from the refund.
- If your order was free of shipping costs, the return fee is $20 + taxes.
- For customers who paid for shipping, the return fee will be of the identical amount.
- The original product box must be packaged for return. There will be an additional 25% fee if the box is damaged by tape.
How to Return Products
Free Returns in Store
You can return any item purchased on dekhockeytown.ca in a Dekhockey Town shop. Note that in-store returns on Saturday and Sunday will be refunded on the following Tuesday at the latest.
Returns via mail
If you are admissible, print your return label by clicking on the “Return Label” link below:
You can also use any other courier. All fees will be paid by you.
Dekhockey Town – Return (Put your order number on the box)
3085 2e Rue,
Saint-Hubert, QC, J3Y 8Y8
From Outside Canada
Ship items by USPS, paid for and send via insured ground shipping. Avoid unnecessary delays by writing clearly “Canadian Merchandise Return” on the package.
Do not return items via UPS or other couriers since customs fees or broker fees will be charged to you and the merchandise will be refused by Dekhockey Town.
If authorized, print your return label by clicking on the return label link below
*If you are unsure if your product can be returned, you can contact us by email at info@dekhockeytown.ca to obtain an authorization.